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Frequently Asked Questions

FAQs

Do you ship internationally?

Yes, we offer international shipping to many countries. Shipping costs and delivery times will be calculated at checkout based on your location.

How long will it take to receive my order?

Shipping times vary depending on your location. Typically, orders within Germany are delivered within 1-3 business days. International shipping may take 2-6 business days. You will receive a tracking number to monitor your order's progress.

Can I write a review of the products I purchased?

Absolutely! We encourage our customers to leave reviews on product pages to help others make informed purchasing decisions. Your feedback is greatly appreciated.

Are your products authentic?

Yes, all our products are 100% authentic. We source our inventory directly from reputable suppliers in Korea to ensure the highest quality and authenticity.

How can I stay updated on new arrivals and special offers?

Sign up for our newsletter and follow us on social media to stay informed about new arrivals, special offers, exclusive discounts and exciting updates.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), Klarna, PayPal, and other secure online payment options.

Do you offer free shipping?

Yes, we offer free shipping on orders over 49€ within Germany and over 79€ within Europe. For orders under 49€, shipping costs 4,99€ within Germany and 15,49€ within Europe.